Guests can swiftly complete both check-in and checkout by scanning a QR code.
This fully contactless experience speeds up the process, minimizing wait times and eliminating the need for front desk interaction.
Guests can manage their check-in and checkout through a user-friendly web interface.
This offers flexibility and convenience, allowing them to complete the process at their own pace without front desk assistance.
Our AI bots efficiently handle check-ins and checkouts for large groups or corporate bookings by automatically managing multiple guest profiles.
This ensures a seamless experience, whether it's for a single guest or an entire group.
We ensure secure and compliant check-ins by verifying guest identity through multiple government-issued ID cards, including:
Aadhaar:Validating the guest’s identity using their unique 12-digit Aadhaar number, linked to the national database for enhanced security and authenticity.
Driving License: Cross-checking the guest's driving license details to confirm their identity, ensuring the validity of the license and reducing the risk of fraud.
Voter ID: Verifying voter ID information to confirm citizenship and identity, adding an extra layer of trust during the check-in process.
Passport: For both international and domestic guests, passport verification is conducted to confirm identity and meet travel regulations.
Visa Verification: For foreign guests, visa details are validated to ensure the guest’s legal entry into the country, enhancing security and compliance with immigration laws.
Our AI-powered solution is built on cutting-edge technology but integrates seamlessly with your existing Property Management System (PMS), ensuring a smooth transition without the need for any system changes:
Auto PMS Fill-ups Using OCR:
By utilizing Optical Character Recognition (OCR) technology, our system extracts verified guest details from ID cards such as Aadhaar, Driving License, Voter ID, Passport, and Visa. These details are automatically populated into the PMS forms, eliminating manual data entry and reducing errors while saving time.
Auto Room Allocation:
After ID verification, our system automatically assigns rooms based on guest preferences and real-time room availability in the PMS. This eliminates the need for manual room assignment, streamlining the check-in process for guests and staff.
Our system sends timely and personalized notifications to guests through WhatsApp and email for key actions such as check-in, checkout, payment reminders, and feedback collection.
Check-in: Guests receive a notification with their check-in details, including any links for web or QR-based check-in.
Checkout: Guests are notified of their checkout time and any post-stay actions, simplifying the process.
Payment: Payment reminders or confirmations are sent directly to ensure quick and secure transactions.
Feedback: After checkout, guests receive a request to provide feedback, helping hotels gather valuable insights to improve services.
To keep the front desk informed, our system sends real-time email alerts every time a guest completes check-in, ensuring that the hotel staff is prepared.
Special Requests: If the guest has any specific preferences or special requests (e.g., extra bedding, dietary needs), these are included in the email alert so the front desk can cater to the guest's needs promptly.
Our solution automatically generates secure payment links for guest transactions such as room payments, services, or additional charges.
WhatsApp/Email Delivery: These payment links are sent directly to guests via WhatsApp or email, providing them with an easy, secure, and fast method to complete their payments at their convenience.
Instant Confirmation: Upon successful payment, both the guest and the hotel receive instant confirmation, ensuring transparency and a smooth transaction process.
After a guest completes their checkout, a personalized feedback form is automatically shared with them via email or WhatsApp. This form allows the guest to rate their stay and provide comments on various aspects, such as room comfort, service quality, and amenities.
Gentle Reminders: If the guest doesn’t fill out the form within a certain period, gentle reminders are sent through both email and WhatsApp, encouraging them to share their experience. This helps increase feedback collection rates, providing valuable insights to the hotel.
Feedback Analysis: Once the guest submits the form, the feedback is automatically uploaded into the hotel's system. This data allows the hotel management to identify areas where they excel and areas needing improvement. The collected feedback helps the hotel maintain high standards by understanding what they’re doing right and addressing any issues that may negatively impact guest satisfaction.
Our AI-powered solution automates the entire night audit process, streamlining operations and reducing manual workload for hotel staff. The night audit typically involves reviewing, balancing, and reconciling daily financial transactions and hotel activity. Here’s how our AI bots handle the process:
Automated Financial Reconciliation:
The AI bots automatically reconcile all financial transactions, including room charges, payments, taxes, and refunds. This ensures accurate financial records without human errors, reducing the time and effort required for manual balancing.
Real-Time Reporting:
AI bots generate detailed audit reports in real-time, summarizing key financial metrics such as occupancy, revenue, and payment statuses. These reports are instantly available to hotel management, allowing for quick decision-making and financial oversight.
Error Detection & Correction:
The system automatically detects any discrepancies, such as missed transactions or incorrect postings, and alerts staff. In some cases, AI bots can even correct minor errors autonomously, ensuring a smooth end-of-day process.
Data Integrity & Backup:
The AI bots ensure that all audit data is securely stored and backed up in the hotel's system, safeguarding against data loss or tampering. This helps maintain compliance with accounting standards and ensures transparency.
Integration with PMS:
Our solution seamlessly integrates with the hotel’s existing Property Management System (PMS), automating the nightly roll-over, updating room availability, and closing out the day's accounts with no manual intervention required.
Data & Security
Our platform provides a dedicated cloud infrastructure with secure data storage,
fully hosted within India. This ensures that all guest information, operational data,
and transaction details are stored and processed locally, complying with data protection regulations.
By keeping data within India's borders, we offer enhanced security, faster access, and adherence to local
compliance standards, ensuring data sovereignty and reliability for hotel operations.
Services & Support
Support available Monday through Friday, 8AM to 8PM.
Your trusted advisor from day one, assisting you to have a
successful implementation, helping you scale your digital adoption program, and
ensuring you are continuously meeting your business goals.
Plan
Enterprise
Flexible Service offerings for companies seeking a comprehensive platform that
fits their needs. This plan offers the best custom AI automation solutions - whether in
dedicated cloud or on-premises with support packages.
AI insights
Our AI-driven system analyzes guest feedback collected from various channels like surveys, emails, and social media to provide valuable insights.
Sentiment Analysis:
The AI processes feedback to understand the overall sentiment (positive, neutral, negative), helping identify key areas for improvement or praise.
Category Breakdown:
The system automatically categorizes feedback into different areas (e.g., room service, cleanliness, dining) to pinpoint specific departments that need attention.
Trend Detection:
AI identifies recurring patterns in guest comments, allowing hotels to act proactively on common issues or popular features that enhance the guest experience.
AI-powered analytics help uncover trends in revenue streams and identify opportunities to increase income through personalized upselling strategies.
Room Occupancy and Rate Optimization:
AI analyzes booking patterns, peak seasons, and guest preferences to recommend optimal room rates, maximizing revenue.
Room Upgrade Opportunities:
By analyzing guest profiles and spending patterns, AI identifies opportunities for upselling, such as offering personalized room upgrades to premium suites or executive rooms. This allows hotels to provide tailored options based on guest preferences, increasing the likelihood of an upgrade while enhancing the guest experience.
Dynamic Pricing:
The system can suggest dynamic pricing models for various services based on real-time demand and competition, helping to boost revenue efficiently.
AI utilizes guest data to create personalized experiences that enhance guest satisfaction and loyalty.
Tailored Offers and Promotions:
Based on past preferences, spending habits, and feedback, AI can recommend personalized offers, such as exclusive discounts on spa services, dining preferences, or room upgrades.
Customized Experiences:
By analyzing past interactions and preferences (e.g., room type, amenities, favorite activities), AI suggests personalized experiences for repeat guests, improving guest retention and overall satisfaction.
Predictive Preferences:
The AI system can predict what services or products guests are likely to prefer during their stay, enabling staff to proactively offer relevant services like dining choices, entertainment, or room features.
AI chatbots
AI chatbots enable guests to easily place food and beverage orders directly from their mobile devices or in-room systems.
Menu Browsing:
Guests can explore the hotel’s menu through the chatbot, which can offer personalized recommendations based on previous orders or dietary preferences.
Order Placement:
The chatbot streamlines the ordering process, allowing guests to place food and drink orders without needing to call or visit the restaurant.
Real-Time Updates:
Guests receive real-time updates on their order status, including estimated delivery times, ensuring transparency and convenience.
AI chatbots simplify room service by allowing guests to request services quickly and efficiently.
Service Requests:
Guests can use the chatbot to request housekeeping services, additional amenities (e.g., towels, toiletries), or in-room assistance.
Automated Fulfillment:
The chatbot can route requests directly to relevant departments (housekeeping, maintenance), reducing response times and improving operational efficiency.
Personalized Suggestions:
The chatbot can suggest services based on guest preferences, such as recommending specific in-room spa services or entertainment options.
AI chatbots handle a wide range of guest inquiries, providing quick, accurate answers around the clock.
Hotel Information:
Guests can ask the chatbot questions about hotel amenities, opening hours, Wi-Fi access, and more, without needing to contact the front desk.
Local Information:
The chatbot can provide guests with information on nearby attractions, dining options, transportation, and weather, acting as a digital concierge.
Real-Time Assistance:
The chatbot can address common questions (e.g., check-out times, parking availability) instantly, reducing the workload on hotel staff.
The AI chatbot is integrated with the hotel’s Property Management System (PMS), ensuring smooth operations and real-time updates.
Automatic Folio Creation:
When a guest places an order or requests a service, the chatbot automatically updates their folio in the PMS, ensuring accurate billing without manual entry.
Real-Time Updates to PMS:
As orders are fulfilled or services are rendered, the chatbot updates the guest’s folio and order status within the PMS, providing a unified view for both the hotel staff and guests.
Operational Efficiency:
This seamless integration reduces administrative tasks, ensuring all guest interactions, such as food orders or room requests, are properly tracked and billed, improving overall operational efficiency.
AI Voice Agents
AI voice agents are equipped with Natural Language Processing (NLP) technology to understand and respond to guest queries over the phone, providing a conversational experience.
Understanding Complex Queries:
The voice agents can comprehend and respond to both simple and complex queries, from basic questions about hotel amenities to detailed inquiries about booking policies or services.
Multilingual Support:
NLP allows the voice agent to understand and respond in multiple languages, catering to a diverse range of guests from various regions.
Personalized Interaction:
The voice agent can recognize repeat guests and tailor conversations based on past preferences or recent bookings, making the experience more personalized.
AI voice agents are designed to provide fast, accurate responses to guest inquiries, mimicking human-like interactions.
Immediate Assistance:
Guests receive instant answers to their questions, significantly reducing wait times compared to traditional call centers or front desk responses.
Real-Time Problem Solving:
For common issues such as reservation changes, booking confirmations, or service requests, the voice agent can resolve the matter in real-time without requiring human intervention.
Natural Conversations:
The voice agent engages in natural, human-like conversations, using NLP to understand context and tone, making the interaction smooth and intuitive.
AI voice agents are integrated with the hotel’s front desk operations, ensuring a seamless flow of information and coordination between the guest and staff.
Automated Task Routing:
When a guest makes a request through the voice agent (e.g., room service, housekeeping), the AI agent automatically forwards the request to the appropriate department without the need for manual input from the front desk staff.
Escalation to Human Staff:
If the AI voice agent cannot resolve a complex query, it smoothly escalates the call to a front desk agent or relevant staff, ensuring the guest’s needs are met without delay.
Real-Time Front Desk Updates:
The AI voice agent continuously updates the front desk system with guest interactions, ensuring that staff are always aware of ongoing requests or issues. This improves response coordination and enhances overall service quality.
AI Guest Concierge
An AI-powered guest concierge delivers personalized, real-time support to guests throughout their stay, enhancing convenience and satisfaction.
Instant Recommendations:
Using AI to analyze guest preferences and past behaviors, the concierge offers tailored suggestions for dining, entertainment, and activities, ensuring a personalized experience.
Automated Requests:
Guests can make requests for room service, housekeeping, or amenities through AI chatbots or voice agents, which process and fulfill these requests instantly.
Proactive Service:
The AI concierge can proactively suggest services, such as recommending local attractions, dining options, or spa treatments, based on real-time data and guest profiles.
The AI guest concierge is fully integrated with the hotel's internal systems, ensuring smooth communication and operational efficiency.
Real-Time Updates:
The AI concierge syncs with the Property Management System (PMS), automatically updating guest requests, reservations, and folios, so the front desk and other departments are always informed.
Efficient Task Routing:
Whether it's a maintenance issue or a request for room service, the AI concierge routes the task to the correct department, minimizing wait times and ensuring swift service delivery.
Continuous Support:
Available 24/7, the AI concierge offers uninterrupted assistance, handling guest queries and requests even during off-hours when human staff may not be available.
The AI guest concierge provides valuable insights and helps improve service through data-driven decision-making.
Guest Feedback Collection:
The concierge can automatically share post-stay feedback forms, collect responses, and analyze feedback to identify areas for improvement, offering personalized follow-ups.
Upselling and Personalization:
By analyzing guest profiles and spending patterns, the AI concierge identifies upsell opportunities (e.g., room upgrades, special packages) and offers these to guests at the right moments.
Enhanced Guest Experience:
Through continuous learning from guest interactions, the AI concierge refines its recommendations and services, ensuring guests receive an increasingly personalized and optimized experience during every stay.
Still have questions about our Products and Plans?
Contact us at support@mail.skepsi.ai to request a demo and see how Skepsi
empowers organizations to
scale enterprise-wide changes, improve user productivity, and drive user adoption.
